Hi I am Tom Hörl. I have been working in tourism for many years. I had my own hotel and restaurant and was chairman and managing director of the Großglockner-Zellersee tourism association. In 2017 my wife Kirsten and I built our first chalets nearby the golf course in Zell am See. After a successful start to the rental business, we began to expand cautiously and managed 10 chalets and apartments.
This development was interrupted by the coronavirus pandemic.

In 2022 the company Mountain Nest was founded, and we now have 52 properties in five villages in Zell am See / Kaprun, Niedernsill, Rauris/Embach and Obertauern with satisfied guests. 

Marketing

Establishment and management of the company`s presence on the most important tourist booking platforms worldwide.

Cooperation with TUI Nederlands & Belgium and Interhome.

Optimisation of sales processes, marketing campaigns.

Operation of the homepage with integrated booking tool as well as channel manager software for the

coordination of own bookings and platform bookings as well as for sales via partner platforms.

SEO optimisation of the homepage for optimal positioning in search engines.

Social media marketing, storytelling, images, paid content.

Invitation of travel bloggers.

Dynamic pricing of offers (yield management) via the channel manager.

Market observation of the competition for optimal pricing and offer design.

Miscellaneous costs

Payment of all marketing costs

Contributions to the tourist tax of the province of Salzburg

Pictures, videos, 3-D presentation

Booking processing

Communication with the guest until the booking is generated (email, real-time chat, telephone).

Guest support between booking and arrival or during the holiday stay 24/7.

Deposit processing via bank transfer, Paypal or credit card distance selling.

Cancellation processing / Cancellation refund.

Arrival processing

Support before and during arrival.

Handling of check-in incl. latenight check-in and provision of tourist tips.

Issue of the Zell Kaprun summer card and Lungau card.

Guest registration according to the registration law.

Collection of the booking amount.

Car park organisation.

Holiday stay

(All the things that can happen and have to be dealt with quickly)

Clogged sewer, no more toilet paper, no hot water (mostly on Saturday around 22.00h), defective electrical appliances such as dishwasher, washing machine, cooker and the worst case scenario: Wifi failure, etc...

Services

Fridge filling, Tauernspa partner house ticket.

Departure:

Organise check-out (e.g. also on 1.1. at 07:00h).

Farewell gift.

Arrangement of the cleaning company to enable early check-ins.

Damage handling (payment, documentation, organisation of a craftsman also on the WE). In extreme cases, settlement of lawsuits.

Cleaning:

Finding a good cleaning company and negotiating prices with them.

Arrangement of the cleaning team for possible early checkins.

Quality control of the flat after cleaning.

Billing control of the cleaning services.

Administration

Bookkeeping

Invoicing and collection from guests (cash, credit card, Paypal etc)

Provision of a billing terminal.

Monthly tax and guest registration office reports.

Monthly payment of local taxes, Zell Kaprun summer card.

Processing official enquiries.

Emptying the post box.

We also work with external service providers. Currently we contract three cleaning companies, two laundry companies, three caretaker companies and two property management companies to ensure that our facilities run smoothly. 

Contact:

welcome@nests.info

+43 664 1474438