Establishment and management of the farm's presence on the most important tourist booking platforms,
Optimisation of sales processes, marketing campaigns.
Operation of the homepage with integrated booking tool as well as channel manager software for the
Coordination of own bookings and platform bookings as well as for sales via partner platforms.
SEO optimisation of the homepage for optimal positioning in search engines.
Social media marketing, storytelling, images, paid content
Invitation of travel bloggers
Dynamic pricing of offers (yield management) via the channel manager
Market observation of the competition for optimal pricing and offer design
Payment of all marketing costs
Contributions to the tourist tax of the province of Salzburg
Pictures, videos, 3-D presentation
Communication with the guest until the booking is generated (email, real-time chat, telephone)
Guest support between booking and arrival or during the holiday stay.
Deposit processing via bank transfer, Paypal or credit card distance selling
Cancellation processing / Cancellation refund
Support before and during arrival
Handling of check-in incl. latenight check-in and provision of tourist tips
Issue of the Zell Kaprun summer card
Guest registration according to the registration law
Collection of the booking amount
Car park organisation
(All the things that can happen and have to be dealt with quickly)
Clogged sewer, no more toilet paper, no hot water (mostly on Saturday around 22.00h), defective electrical appliances such as dishwasher, washing machine, cooker and the worst case scenario: Wifi failure, etc...
Fridge filling, Tauernspa partner house ticket,
Organise check-out (e.g. also on 1.1. at 07:00h).
Arrangement of the cleaning company to enable early check-ins
Damage handling (payment, documentation, organisation of a craftsman also on the WE). In extreme cases, settlement of lawsuits.
Finding a good cleaning company and negotiating prices with them
Arrangement of the cleaning team for possible early checkins
Quality control of the flat after cleaning
Billing control of the cleaning services
Invoicing and collection from guests (cash, credit card, Paypal etc)
Provision of a billing terminal
Monthly tax and guest registration office reports
Monthly payment of local taxes, Zell Kaprun summer card
Processing official enquiries
Emptying the post box